We may collect personal information from you in several ways, including but not limited to:
Identifying information such as your name, address, telephone number, and Social Security number.
Financial details including credit history, employment and income information, bank account balances, and payment history.
We may collect nonpublic personal information from applications, forms you complete, conversations with our team members, loan officers, or processors, and in some cases through our website.
We may also receive information from other sources necessary to process and/or underwrite your loan, such as employers, attorneys, banks, title insurers, insurance companies, and credit reporting agencies.
We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted or required by law.
We collect information about you to serve your financial needs, deliver quality products and services, and meet legal and regulatory obligations.
Your personal information may be used to verify identity, prevent fraud, communicate with you regarding products or services, respond to your requests, or comply with legal processes and law enforcement requirements.
We may continue to retain and use your information even after you are no longer a customer of The Paladin, as permitted by law.
Access to nonpublic personal information is limited to employees who need it to provide products or services.
Our internal policy requires all employees—current and former—to protect and maintain the confidentiality of customer information.
We maintain appropriate data collection, storage, and security practices to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our systems.
We also maintain physical, electronic, and procedural safeguards that meet federal standards and regularly evaluate new technologies to strengthen our security measures.
Your information will be retained for as long as necessary to provide services or meet legal obligations. We also retain and use your data as needed to resolve disputes and enforce our agreements.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third party.
Our website may use cookies to monitor site activity and improve your browsing experience.
A cookie is a small file sent to your device when you visit certain websites, used to store basic usage data and track pages visited.
Cookies do not contain personal or sensitive information that reveals your identity.
You may set your browser to refuse cookies or alert you when cookies are sent. Please note that certain website features may not function properly if cookies are disabled.
Session Cookies: Temporary files that are deleted when you close your browser.
Persistent Cookies: Files that remain stored in your browser’s subfolder until they expire or are manually deleted.
Our website may contain links to the sites of partners, service providers, or other third parties.
We do not control or take responsibility for the content or privacy practices of these external websites.
Each third-party website may have its own privacy policy and customer service policies.
Your interaction with any other site linked from ours is governed by that site’s own terms and policies.
This website may be monitored by third-party software that collects information about visits to help improve service quality.
You may opt out of data collection through the provider’s universal consumer options page.
California law requires online services to disclose how they respond to “Do Not Track” signals.
At this time, The Paladin does not track customer activity across third-party websites and therefore does not respond to “Do Not Track” requests.
Third parties providing content or analytics on our site may collect non-personal browsing information but do not have access to your personal data unless you voluntarily provide it and consent to sharing.
We may display customer testimonials on our site. With your consent, your name and testimonial may be published.
If you wish to update or remove your testimonial, please contact us at [email protected].
We respect your privacy and are committed to protecting your personal information.
Use of Information: Your phone number may be used to send SMS messages related to your inquiry and customer service.
Opt-Out: Reply “STOP” to unsubscribe or “HELP” for assistance.
Disclosure: We do not share, sell, or disclose phone numbers for marketing purposes.
Message Frequency: Varies by user activity. Message and data rates may apply.
Data Security: Your information is securely stored and retained only as necessary.
The Paladin reserves the right to update this Privacy Policy at any time.
We encourage you to review this page periodically to stay informed about how we protect your information.
By continuing to use our website or services, you acknowledge and accept any updates to this policy.
If you have any questions regarding this Privacy Policy, please contact us at:
The Paladin
Phone: 562.254.5616
Email: [email protected]